Regional Medical Center at Memphis Chooses Connance to Improve Management of Agencies

Waltham, MA – Regional Medical Center at Memphis (The MED), a leading healthcare facility in Memphis and teaching affiliate of University of Tennessee Health Science Center, today announced that it has selected Connance Agency Manager™ and Connance Scoring™ integrated with PARO™ charity care analytics to improve process efficiency and patient satisfaction.  Adoption of Connance technology by The MED will streamline handoffs between internal and external business office resources in self-pay and other revenue categories as well as ensure consistent, appropriate and timely patient-centered follow-up.  The MED expects the new technology to improve cash recovery on commercial bills, eligibility efforts and patient-pay accounts.

“Like all hospitals, we are faced with tight budgets, more patients facing financial challenges, and billing processes that are more complex and demanding,” said Rick Wagers, Senior Executive Vice President and Chief Financial Officer at The MED.  “Connance technologies will help us to address these challenges by eliminating waste in the handoffs with our vendors and increase overall recoveries.  Connance will also improve how we identify patients eligible for charity and reduce some of the hospital’s administrative burden.”

Steve Levin, Chief Executive Officer of Connance, said, “With the patient being at the center of reform, meeting their individual needs and improving satisfaction has never been more important.  Leading hospitals are re-thinking every business process, front, middle and back, recognizing that an opportunity to change the patient experience exists in all phases of the financial relationship.   We are excited to be part of The MED’s efforts to deliver an improved patient experience in the business office process, and better meet the community need in Memphis all while improving their collection performance.”

About Connance, Inc.
Connance addresses the cash flow issues facing the healthcare business office on a daily basis, particularly relating to self-pay.  Patient-responsible revenue, already one of the fastest growing and hardest to collect revenue in the business office, is becoming more complex with increased scrutiny regarding charity eligibility and patient treatment during collection.  Combining FICOTM Inc.’s world class technology and the experiences of leading healthcare networks, Connance’s products are bringing new ideas and performance standards to healthcare receivables.  Connance is headquartered in Waltham, MA.  For more information visit www.connance.com or call (781) 577-5000.

About Regional Medical Center at Memphis
Regional Medical Center at Memphis, commonly known as The MED, is a regional healthcare resource providing accessible, efficient, quality healthcare for individuals throughout a 5-state region within 150 miles of Memphis.  The MED is a comprehensive healthcare delivery system anchored by highly respected Centers of Excellence including trauma, burn, neonatal intensive care and high-risk obstetrics. In addition to its notable Centers of Excellence, The MED provides an array of primary care services through its Health Loop and subspecialty clinics.  The MED is an academic medical center and serves as one of the largest medical and surgical teaching sites for the University of Tennessee Health Science Center.