Touchstone Communications Expands Islamabad Call Center

Today, Touchstone Communications announced the acquisition of another offshore call center, Call Central. Included in the acquisition was real estate, which increased Touchstone?s capacity by 200 seats. Touchstone continues to be one of South Asia?s success stories in the rapid growing BPO market. The purchase included an additional 8,000 square feet of space at the Evacuee Trust Complex, located in Islamabad, Pakistan. The space, along with other fixed assets was purchased from Call Central at an undisclosed price. The new space was acquired to provide additional room for growth. ?The center has been running at capacity and this new space gives us the opportunity to add new clients and new employees,? said Tom Slone, Touchstone Chairman and CEO.

Touchstone currently serves over 20 clients in the United States and United Kingdom. In addition to these existing clients Touchstone will be adding two new campaigns by mid-December. One campaign will be an inbound 24/7-customer support for a company headquartered in Israel and the other will be an outbound mortgage lead generation campaign for a U.S. company based in California. ?Our growth is the direct result of our emphasis on quality,? said Slone. ?We stress quality in all of our campaigns and we are growing based on word of mouth and our reputation.?

Touchstone employs 600 people at the BPO center in Islamabad. The newly acquired space will allow for an additional 200 people to be hired over the next 6 months.