Aspect Software Announces General Availability of Unified IP 6.5

Aspect Software, Inc. announced that on 28 June 2007, Aspect® Unified IP™ 6.5 will be generally available.  Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. In addition to offering all of the features and functionality contact centers have come to expect from Aspect Software products, it also includes these enhanced capabilities:

• Embedded voice portal for advanced speech recognition and text-to-speech
• Advanced outbound list management
• Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model

“Aspect Software is unique in its understanding of what consumers want from contact center interactions and is adept at empowering organizations to satisfy those consumer wants while managing their own business realities,” said Ian Jacobs, senior analyst at Frost & Sullivan. “Using SIP-based VoIP, this Aspect Unified IP release offers a complete set of rich features and functionality in a unified manner that enables businesses to have the choice and control they need to be effective.”