SoundBite Communications Releases Autopayment Interface

SoundBite Communications, a leading provider of on-demand automated voice messaging solutions, today announced the immediate availability of the SoundBite Agentless Direct Collect autopayment interface for its customer communications platform.  Agentless Direct Collect enables SoundBite to seamlessly integrate fully-automated inbound and outbound calls with a number of market-leading payment processing platforms via a combination of advanced telephony and XML.  It is supported by many of the leading providers in the payment processing industry.

Agentless Direct Collect offers a number of benefits for SoundBite clients including:

• Increasing the number of automated payments received via inbound and outbound channels
• Enhancing the effectiveness and profitability of collections operations by seamlessly integrating payment processing into SoundBite calls, thereby reducing labor costs
• Optimizing caller experience by managing calls end-to-end via SoundBite’s advanced scripting capabilities and eliminating pauses, holds and transfers while avoiding the need to re-enter account data
• Improving campaign reporting by incorporating payment status directly into campaign results.

“We’re excited to be working with SoundBite to integrate its services with our payment solutions in order to create a more efficient, cost-effective, and customer-friendly method to collect and process payments,” said Jim Worman, President of EPP.  “EPP’s integration with SoundBite’s solution enables clients to take any and all forms of payment without the use of a live agent.  Clients’ productivity can be enhanced significantly, and their payment processes can be dramatically simplified.” 

Agentless Direct Collect is exclusive to the SoundBite on-demand customer contact platform, which enables organizations to use a web browser to initiate the delivery of automated, interactive voice messages to their customers, empowering them to make immediate payments.  With SoundBite’s on-demand platform and usage-based pricing model, clients can begin using the service within a few days, without having to deploy any additional hardware or software.  More details about Agentless Direct Collect, including how it can be implemented within a collections environment, will be shared at the upcoming SoundBite User Group Meeting to be held June 20-22 at the Charles Hotel in Cambridge, MA.

“Integrating the NCO ePayments solution with SoundBite’s automated voice messaging platform aligns perfectly with NCO’s strategy to offer our clients multiple channels to make convenient and secure payments over the phone,” said Scott Ross, NCO’s Senior Vice President of Sales.  “The methodology our clients use to contact customers and solicit payments has changed dramatically over the years, and we are proud to be at the forefront of technology using, and benefiting from, our partnership with SoundBite.”

“Our clients are increasingly seeking the ability to deliver fully agentless payment capabilities across both inbound and outbound channels,” said Peter Shields, president and CEO of SoundBite Communications.  “Agentless Direct Collect gives our clients the benefits of tight integration, enables them to leverage the capabilities of leading payment solutions, and enhances both customer experience and likelihood of payment – while boosting the effectiveness and profitability of their campaigns.”