TeleTech Launches At-Home Call Center Solution in the UK

TeleTech Holdings, Inc. announced the launch of its TeleTech@Home(TM) dispersed workforce solution in the United Kingdom (U.K.), making the company the first global business services provider to offer a comprehensive suite in the U.K. that seamlessly blends a virtual workplace with a traditional one.

TeleTech@Home represents the newest offering in an extended line of solutions developed by TeleTech that enables clients to serve consumers using the most efficient means available without sacrificing quality. TeleTech clients now benefit from blended services from all possible geographies, whether onshore, near-shore, offshore, or at home. The solution taps into TeleTech’s proven, highly scalable and centralized technology architecture. A unique delivery platform enables TeleTech@Home associates to access the same proprietary training, workflow, reporting, and quality tools as TeleTech’s 49,000 delivery center employees. The platform also allows secure access, monitoring, and reporting for TeleTech’s Global 1000 client base.

TeleTech plans to recruit and hire up to 1,000 home-based associates in England, Wales, and Scotland in 2007. Additionally, to complement its site-based operations in Belfast, TeleTech will expand TeleTech@Home employment opportunities throughout Northern Ireland in 2008.

"In an intensely competitive global marketplace, our clients must be able to offer a higher quality customer experience as a differentiator," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "TeleTech@Home allows clients to choose from multiple workforce options, thus enabling seamless, consistent, local and global service delivery."