ED Debt Collection Contractor ConServe Announces Call Center Expansion

Continental Service Group, Inc. (dba ConServe) recently announced that it has expanded its operations by adding 13,000 square feet of office space immediately adjacent to its current corporate headquarters facility which has the capacity to support a total of 125 additional employees. The expansion is a result of new business opportunities in higher education, government, and commercial markets.

“We are excited that our fundamental commitment to client satisfaction has resulted in our clients rewarding us with new business opportunities which enable us to continue our growth as a company,” says Mark Davitt, President. “Our new facility at 250 CrossKeys Office Park features a state of the art Client Service Center, an expanded IT and Security Center, and a FISMA compliant Operations Center.”

ConServe also said that it has selected The Bell Group to provide additional short and long-term real estate planning as ConServe continues to expand its operations nationwide. ConServe anticipates a significant demand for additional employees which is generating additional real estate requirements.

Founded in 1985, Continental Service Group, Inc. (dba ConServe), has provided accounts receivable management services in the higher education, government, and commercial markets. ConServe was ranked as the #1 performing collection agency on the U.S. Department of Education’s student loan collection contract from 2004-2010. In 2009, ConServe was again awarded a long term contract by ED. In 2011, ConServe was selected by The U.S. Department of the Treasury, Financial Management Service through a competitive bid process to receive one of four debt collection contracts. ConServe was selected to be one of four Private Collection Agencies who will assist FMS in the collection of non-tax debts owed to the Federal Government. ConServe has also achieved the ACA International Professional Practices Management System (PPMS) certification. Less than 1% of collection agencies nationwide offer the benefits of this certification to their Clients.