Webinar 8/22: Real-Time Speech Analytics -- Essential Use Cases and FAQs

On August 22^nd at 1PM EDT, CallMiner will be hosting a complimentary webinar discussing the hottest new contact center technology: Real-time speech analytics for automating call monitoring.  In this webinar Jeff Gallino, co-founder and CTO of CallMiner, and Scott Kendrick, VP of Marketing and Product Management of CallMiner, will discuss the essential workflows, use cases, and frequently asked questions regarding the rapidly expanding use of real-time speech analytics.

This webinar will focus on the following:

• Key capabilities of real-time speech analytics technologies

• The essential differences between real-time and post-call uses

• Different ways that contact centers are leveraging real-time speech analytics

• Various approaches taken by early adopters to integrate real-time speech analytics into their processes and workflows

CallMiner is a pioneer and leader in speech analytics and real-time automated call monitoring. Established in 2002, CallMiner provides speech analytics and automated quality monitoring solutions to some of the largest call centers in North America and the United Kingdom.  CallMiner is the market leader in speech analytics solutions for the debt collection industry.

Don’t miss these great insights. Register for this webinar here:
http://www2.callminer.com/l/644/2013-08-18/2tcx13